FieldPulse

$85 · 4.3/5

Best overall

ServiceTitan

$200 · 3.7/5

Verdict in 4 lines

Feature comparison

FieldPulse vs ServiceTitan — feature-by-feature
Feature FieldPulse ServiceTitan
Starting price $85/mo $200/mo
Free trial Available — duration confirmed at sales call Demo only — no self-serve trial
Editor rating 4.3/5 3.7/5
HVAC fit (1–5) 4.5 4.2
Ease of use (1–5) 4.0 2.8
Best for HVAC operations 3-25 technicians needing reliable offline mobile, deep equipment tracking, and multi-location management — buyers comfortable with quote-based pricing Mid-to-large HVAC operations 10+ technicians with dedicated office staff, complex pricebooks, multi-location workflows, and the budget for enterprise software ($4K-$6K+/month all-in)
Verdict recommended enterprise only

Pros and cons, side by side

FieldPulse

Pros

  • Genuine offline mode — app automatically switches when out of cell range, syncs when reconnected (documented in FieldPulse help center, not vendor marketing)
  • G2 rating 4.7/5 from 343 reviews, Capterra 4.6/5 from 340 reviews — strongest combined review platform scores in the category
  • Custom forms support — up to 200 forms each for Jobs, Projects, and Customers (600 total), enabling per-equipment service history tracking that pure FSM tools lack
  • Multi-location management included in base offering, not an upsell tier
  • Open API for custom integrations — rare at this price point
  • QuickBooks sync included, not gated behind a higher tier
  • Built for operational depth — handles complex multi-tech dispatching better than entry-tier alternatives

Cons

  • US pricing is quote-based — no published tier ladder for direct comparison shopping
  • Indicative pricing (~$85/mo + $15-30/user) sits in premium range, well above Jobber's $29/mo entry
  • Smaller public review footprint than Jobber or Housecall Pro — fewer Reddit threads, less third-party content for due diligence
  • Steeper learning curve — designed for operational depth, not lightweight starter use
  • Marketing automation is thinner than Housecall Pro — no built-in postcards or strong email campaign tooling
  • Funding stage and company financials not publicly disclosed (consideration for risk-averse buyers)

ServiceTitan

Pros

  • Deepest feature set in the field service category — workflow, dispatch, pricebook, permissions, reporting at a level competitors don't match
  • Strong HVAC-specific ecosystem — native measureQuick integration, Bluon, Profit Rhino, and extensive trade-specific add-ons
  • Open API and robust integration platform — built for stacks, not as a point tool
  • Public company (NASDAQ: TTAN, IPO'd December 2024) — financial transparency and long-term viability that smaller competitors lack
  • Purpose-built for multi-location and multi-team HVAC operations
  • Advanced reporting and analytics — KPI dashboards and forecasting built for owners, not just operators

Cons

  • Cost: $200-$500/user/month reported in contractor forums — 5-10x Jobber or Housecall Pro per-seat
  • Implementation fees of $5,000-$15,000+ before you process your first job
  • Multi-year contracts standard (Jobber, Housecall Pro, FieldPulse are month-to-month)
  • Permissions complexity — 'IT's worst nightmare' per multiple r/HVAC contractor threads
  • Android mobile app rated 2.9/5 from 935 reviews — weak compared to Jobber (4.4) and Housecall Pro (iOS 4.6)
  • AI features and call recording are friction points with field techs — surveillance concerns reported in r/HVAC
  • Overkill for shops under 10 technicians — both in features and cost
  • No transparent published pricing — every cost discussion goes through enterprise sales

When to choose each

Choose FieldPulse if…

HVAC operations 3-25 technicians needing reliable offline mobile, deep equipment tracking, and multi-location management — buyers comfortable with quote-based pricing

Try FieldPulse

Choose ServiceTitan if…

Mid-to-large HVAC operations 10+ technicians with dedicated office staff, complex pricebooks, multi-location workflows, and the budget for enterprise software ($4K-$6K+/month all-in)

Try ServiceTitan

Frequently asked questions

Which is cheaper, FieldPulse or ServiceTitan?
FieldPulse is cheaper to start, at $85 vs $200 for ServiceTitan.
Is FieldPulse better than ServiceTitan?
Based on our editorial ratings, FieldPulse edges out at 4.3/5 versus 3.7/5. The right pick depends on whether you weigh price, mobile experience, or specific features more heavily.
Which has a free trial — FieldPulse or ServiceTitan?
FieldPulse: Available — duration confirmed at sales call. ServiceTitan: Demo only — no self-serve trial.